Shipping and Returns

Shipping

For all continental U.S. orders, we offer a flat shipping rate of $5 or free shipping over $25. Free shipping threshold is calculated before taxes and after all discounts have been taken. 

  • Alaska, Hawaii and non-continental U.S. Territory orders will be charged a flat rate of $25. 

  • Orders are shipped via UPS Ground and may take 3-5 business days depending on proximity to Ohio. At our discretion, we may also send via United States Postal Service with tracking. 

  • Orders are shipped Monday - Friday, excluding holidays.

  • Once your order has shipped, you’ll receive a confirmation email with tracking information. 

Return Policy

Thanks for choosing ona Renewals! At ona, we’re dedicated to making every product a source of relief. If something doesn’t meet your expectations, we’re here to make it right - because your experience matters to us. 

Your onaRenewals.com purchase is eligible for a refund as long as it is unused and in the original packaging. We accept eligible returns up to 30 days from the delivery date. 

To initiate a return, please utilize the Contact Us form. Please include your order number in your message to us and specify what item(s) you are returning. Once we receive your return, we will initiate a refund to your original method of payment. Please allow 10 – 15 days for any credit card adjustments to appear in your account.

Please note that you are responsible for your own shipping costs. We recommend that returned items are shipped with tracking to ensure safe delivery.

If your purchase was made from one of our retail partners, we ask that you return your ona Renewals item directly to the retailer.